Frequently Asked Questions


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Adrian Mathews - (503) 353-8968 - E-mail | Company Site - "with Natural Skin Care" | Clinical Info.

 

  1. Is it Halal/ Kosher?
    Answer:
    The whey is Kosher and Halal approved, but the facility is not certified Kosher.
     
  2. Is it sourced from A1 or A2 Cow's Milk?
    Answer:
    We use only the best - Guernsey cow A2 milk.
     
  3. Have the cows been treated with antibiotics?
    Answer:
    The cows are antibiotic free.
     
  4. How is the fermentation done?
    Answer:
    Non Animal Rennet enzymes are used.
     
  5. Is it a complete protein? (contains the full spectrum of amino acids)
    Answer:
    Yes, it is a complete protein with the full spectrum of amino acids.
     
  6. Does it contain casein? Can customers who are allergic or sensitive to casein use it?
    Answer:
    Action Whey™ contains no casein and can be used by casein sensitive customers.
     
  7. If there is Vitamin E in the product, what form is it?
    Answer:
    Action Whey™ most likely contains tocopherol complex as naturally occurring in the milk fat, but it has not been tested for it.
     
  8. Where is the Whey Protein sourced and what safety measures are used in its manufacture?
    Answer:
    Action Whey™ is derived from grass fed cows. It is sourced from artisan raw milk cheese (cheddar) makers, known for their high safety and quality manufacturing regulations - required to grant a good tasting, high quality aged raw cheese. The whey's processing and safety measures are done in accordance with the FDA GMP guidelines.
     
  9. Is it safe for pregnant/ nursing mothers?
    Answer:
    It is certainly safe for pregnant and nursing mothers.
     
  10. Is it gluten free? Is it manufactured in a gluten free environment?
    Answer:
    It is 100% gluten free, manufactured in a gluten free facility.
     
  11. Is it non-denatured?
    Answer:
    Yes. It is non-denatured.
     
  12. Does your whey protein have phenylalanine?
    Answer:
    The Whey contains all essentials amino acids including phenylalanine.
     
  13. Does it go through a pasteurization process? What temperature is it processed at?
    Answer:
    Action Whey™ is "cold-processed" via low heat micro-filtration which partially replaces heat pasteurization. The whey is forced through ceramic micro-filters that trap virtually all microbial elements in the whey- yielding a microbial free safe product which sustains all the fragile whey components. The raw whey is heated to 70°C for a brief 15 seconds and then quickly cooled down to 5°C for the remaining processing. 
     
  14. Are the cows 100% grass fed?
    Answer:
    Yes, the cows are 100% grass-fed. 
     
  15. What can you mix it with? How do you make it?
    Answer:
    See Serving Suggestions on product webpage.
     
  16. What are the sources for the different flavors?
    Answer:
    All flavors are derived from 100% natural food sources, each flavor relates to its natural respective source.
     
  17. Is this a whey protein isolate or concentrate? Percentage?
    Answer:
    Whey Concentrate 80% agglomerated. 
     
  18. Can people who allergic or sensitive to milk use this product?
    Answer:
    The whey is low in lactose and generally can be tolerated by the average lactose sensitive person. People who are allergic or sensitive to milk may need to consult with their health practitioner before using any dairy product including whey.
     
  19. What type(s) of sweetener(s) is/are used in this product?
    Answer:
    The product is naturally sweetened with Lo-han, a non-glycemic fruit extract. Lo-han has been used safely by humans for centuries. Lo-Han is a dried fruit extract native to southern China, used traditionally as a natural remedy for treating colds, sore throats and digestive disorders.
     
  20. Is it pasteurized from milk? Is it raw milk?
    Answer:
    The whey is derived from raw, non-homogenized milk.
     
  21. Is it homogenized?
    Answer:
    It is non-homogenized milk.
     
  22. Are any of the ingredients from China? If so, can you comment on the safety/ purity?
    Answer:
    The sweetener Lo-Han Kuo is a dried fruit extract native to southern China, used traditionally as a natural remedy for treating colds, sore throats and digestive disorders. The Lo-Han powder is carefully extracted through a concoction method of filtering and drying that separates all impurities - yielding a product free of chemicals, heavy metals, fiber or microbial components. 
    Preliminary toxicological studies on animals showed that Lo-Han extract is highly safe even in extremely high dosages (of over 10g/kg body weight).
     
  23. Is it water soluble?
    Answer:
    It is water soluble and can be easily stirred with a spoon.
     
  24. Does it contain naturally occurring cysteine?
    Answer:
    Yes. About 3g/100g whey powder.
     
  25. Is the dairy sourced in the US?
    Answer:
    The milk is sourced in the US.
     
  26. Is it safe for lacto-vegetarians?
    Answer:
    Action Whey™ mix is perfectly suited for Lacto-vegetarians. The product contains only natural occurring nutrients with no animal amino acids or by-products added. The Whey is NOT processed with animal sourced enzymes (rennet) like most commercial whey proteins. Action Whey™ is animal friendly.
     
  27. Are the Branch Chain Amino Acids peptide bonded amino acids?
    Answer:
    The Branch-Chain Amino Acids are peptide bonded as naturally occurring in the whey / glycolmactopeptides.
     
  28. Is there Vitamin D? What type (D1, D2, or D3)
    Answer:
    The whey protein concentrate contains fat soluble vitamins in the milk fat, believed to include trace amounts of vitamin D-3 cholaciferol but tested only for vitamin A.
     
  29. Are there any wheat, nut, or soy products used in manufacturing? Is it manufactured in a facility that makes other products with these ingredients?
    Answer:
    The product is free of wheat and soy. 
    It is manufactured in a facility that is wheat free but occasionally uses nuts and soy lecithine.
     
  30. Is this recommended as a meal replacement?
    Answer:
    Action Whey™ was not designed to be a meal replacement product. It can be used as a protein replacement or supplement on top of a vegetable and fruit rich diet.
     
  31. What is the source of each ingredient?
    Answer:
    All ingredients are 100% food based.
     
  32. What is the shelf life?
    Answer:
    2 years.
     
  33. What is the proper storage temperature?
    Answer:
    Room temperature (70° F) or refrigeration.
     
  34. Is there MSG in Action Whey™?
    Answer:
    No. Whey protein isolates and concentrates may contain additional MSG only if hydrolyzed milk proteins are present or added in the processing. Action Whey™ is made from raw milk which is not hydrolyzed. Unlike many protein products and sports drinks that contain hydrolyzed proteins, Action Whey is free of hydrolyzed protein.

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